Figure 04: Buisness Goals, Assessments, Outcomes Associated with Driver

Figure 04: Buisness Goals, Assessments, Outcomes Associated with Driver ()

Figure 04: Buisness Goals, Assessments, Outcomes Associated with Driver


Last Updated at	2025/02/16
Last Updated by	Xiaoqi Zhao




Profitability
Customer Defecting to Competitors with Lower Insurance Premiums
Customers Defecting to Competitior with Superior Digital Experienses
Profit Margin of >5% in Next Fiscal Year
Increase in Revenue
Reduction of Costs
Inefficiencies in Internal Operations
Reduction of Maintenance Costs
Reduction of Personnel Costs
Higher Customer Retention
Improve Cross-Selling Success
Strong Brand Position
90% of Customer Interaction Online
Improve Customer Satisfaction
Attractive Insurance Offering
Broad Product Coverage
Best-in-Class Online Customer Experience


		Profitability	Customers Defecting to Competitior with Superior Digital Experienses
		Profitability	Customer Defecting to Competitors with Lower Insurance Premiums
		Profit Margin of >5% in Next Fiscal Year	Profitability
		Increase in Revenue	Profit Margin of >5% in Next Fiscal Year
		Reduction of Costs	Profit Margin of >5% in Next Fiscal Year
		Reduction of Costs	Inefficiencies in Internal Operations
		Reduction of Costs	Reduction of Maintenance Costs
		Reduction of Costs	Reduction of Personnel Costs
		Higher Customer Retention	Increase in Revenue
		Improve Cross-Selling Success	Strong Brand Position
		Improve Cross-Selling Success	Increase in Revenue
		90% of Customer Interaction Online	Reduction of Personnel Costs
		Improve Customer Satisfaction	Higher Customer Retention
		Attractive Insurance Offering	Improve Cross-Selling Success
		Attractive Insurance Offering	Broad Product Coverage
		Best-in-Class Online Customer Experience	Improve Customer Satisfaction
		Best-in-Class Online Customer Experience	90% of Customer Interaction Online