| |
|
Board |
Stakeholder Satisfaction |
| |
|
Stakeholder Satisfaction |
Profitability |
| |
|
Profitability |
Customer Defecting to Competitors with Lower Insurance Premiums |
| |
|
Profitability |
Customers Defecting to Competitior with Superior Digital Experienses |
| |
|
Profit Margin of >5% in Next Fiscal Year |
Profitability |
| |
|
Increase in Revenue |
Profit Margin of >5% in Next Fiscal Year |
| |
|
Higher Customer Retention |
Increase in Revenue |
| |
|
Increase in Market Share |
Increase in Revenue |
| |
|
Improve Customer Satisfaction |
Higher Customer Retention |
| |
|
Best-in-Class Online Customer Experience |
Improve Customer Satisfaction |
| |
|
Competitive Premium Selling |
Increase in Market Share |
| |
|
Detailed Insights in Customer Behavior |
Competitive Premium Selling |
| |
|
Digital Customer Intimacy Strategy |
Detailed Insights in Customer Behavior |
| |
|
Digital Customer Intimacy Strategy |
Best-in-Class Online Customer Experience |
| |
|
Digital Customer Management |
Best-in-Class Online Customer Experience |
| |
|
Digital Customer Management |
Junction |
| |
|
Data-Driven Insurance |
Detailed Insights in Customer Behavior |
| |
|
Data-Driven Insurance |
Junction |
| |
|
Junction |
Digital Customer Intimacy Strategy |
