ArchiMate3.2-Model Dublin Core 1.1 ArchiMate 3.2 Specification Example Models Xiaoqi Zhao 2025/1/19 English Operational Excellence Centralize IT Systems Standardize Products Human Resources IT Resources Acquire Insurance Product 1. Develop Products 2. Market and Sell Products 3. Manage Policies and Claims 4. Serve Customers Product Management Marketing Sales and Distribution Claim Management Customer Care IT Management & Operations Product Definition Product Engineering Customer Service Service Channel Management Customer Relation Management Customer Data Management Contract Lifecycle Management Contract Administration Claim Settlement Claim Administration Market Development Campaign Management Distribution Channel Management Sales Execution Service Process 1 Process 2 Object Financial Processing Accounting Payment Billing Customer File Insurance Policy Insurance Claim Transaction Processing Billing Service Billing Data Paper Invoice Customer Payment Interface Payment Service Pay Invoices Invoice Requested Create Invoice Send Invoice Invoice Invoice Sent Constructuion Crew Policy Creation Policy Management Customer Profile Insured Object Scheduling Cliam Assessment Claim Settlement Take Out Insurance Take Out Travel Insurance Take Out Luggage Insurance Invoicing Sales Finance Request Received Assess Request Accept Request Reject Request Invoicing and Collections ArchiSurance Contact Center Greg Joan Larry Phone E-Mail Web Chat Travel Insurance Claim Analyst Home Insurance Product Specialist Customer Service Representative High-Risk Claims Adjudication Specicalist Claim Administration Claims Processing Claim Filed Accept Claim Assign Claim Adjudicate Standard Claim Adjudicate High-Risk Claim Notify Customer Pay Claim Close Claim Policy Summary Insurance Policy Submission Form Claim File Summary Claim Letter Insurance Auto Insurance Customer Service Application Renewal Appeal Drive Well and Save Drive Well and Save Agreement Insurant ArchiSurance Insurer Claims Registration Claims Acceptance Claims Payment Process Claim Register Accept Adjusticate Payment Customer Infromation Finance Application Transaction Processing Payment Service Payment Interface Customer Service System Financial Application Financial Processing Accounting Billing Payment Accounting Service Billing Service Push Notification Message Confirmation of Receipt Message Review Complete Message Payment Complete Message Travel Website Web Service Interface Online Travel Insurance Sales Quotation Purchase Request for a Quotation Obtain Travel Insurance Get Quotation Purchase Quoted Insurance Purchase Travel Insruance Transfer Quotation Finalize Purchase Online Insurance Quotation Quoted Price Terms and Conditions Certificate of Authenticity Auto Insurance Quotation Travel Insurance Quotation Purchased Itinerary Customer Data Management Payment Processing CRM System Customer Data Blade System 1 Blade System 2 Data Center Network Wide Area Network Data Center Switch Data Replication Path Management Interface (Blade System 1) Management Interface (Blade System 2) Management Interface (Data Center Switch) Hypervisor eCommerce Hosting Quotation Virtual Host Purchase Virtual Host Open Source Operating System Proprietary Operating System Replicate Remote Data Database Update Database Update Replication Database Replication Administrate Replication Handle Local Updates Handle Remote Updates Monitor Replication Status Web Archive Database Access Java Archive Business Logic Java Archive Purchase Application Web Archive Quotation Application Web Archive Travel Insurance Database Assembly Line Manufacturing Plant Pre-Assembled Circuit Board Internal Antenna Plastic Case Vehicle Telematics Appliance National Distribution Center Local Distribution Center Overseas Shipping Local Trucking Intermodel Freight Database Management Application Hosting Customer Database Tables Financial Application Web Archive Blade System Database Management System Application Server Serve Customers Wherever They Are Increase Market Share 24x7 Web Availability Increase Customer Satisfaction Improve Company Reputaion Layoff Employee Constructing a Building Add additional skilled/workers to an already adequate crew Opening the Building By a Particular Date Assign Personal Assistant Reduce Workload of Employee Decrease Costs Chief Exectuive Officer (CEO) Chief Financial Officer (CFO) Chief Marketing Officer (CMO) Market Share Profitability Revenue Costs Market Share is Declining Competitors Are including Advanced Features in their Service Models Revenue is Declining Profitability is Declining Cost of Acquiring New Customer is Increasing Discounts Provided to Remain Competative Improve Profitability of Service Offering Increased Profit by 10% in Next Fiscal Year Increased Market Share by 10% in Next Fiscal Year Increased Revenue by 20% in Next Fiscal Year Increased Technology Expenditure by 10% Reduced Cost of Customer Acquisition by 25% Respond to Changing Customer Needs, Preferences, and Expectations Quickly and Efficiently Serve Customers Whenever They Need Our Help Mobile Applications Shall Run on All Popular Mobile Platforms Services Shall Be Accessible Through Mobile Browsers Mobile Applications Shall Be Built With Cross-Platform Frameworks Insurer Customer Cost Efficiency Being Informed Peace of Mind Centainty Claim Has Been Received Claim Review Complete Claim Has Been Paid Increase Profit Increase Revenue Decreased Costs Loss of Customers Complete Insurance Offering Innovative Insurance products Products Offered and Sold to the Right Customers Products Perform According to Customer Expectations High Customer Satisfaction Baseline Strategic Plan Complete Next-Generation Services In Place Application Services Layer In Place Knowledge Of How To Address Customer Needs Programmatic Internet Access to Core Systems and Data Consumer Internet and Mobile Access to Insurance Services Business Plan Architecture Roadmap Services Platform Business Services Architecture And Planning Application Services Layer Development Business Services Development Program Approved Program Complete Next Generation Services Program Program Brief Grouping Junction （Sales + Finance ==> Invoicing) Junction Requirement Together Headquarters Junction Junction Junction Junction Junction Junction Junction Write Read Write decision schedule info check? NOK OK Last Updated Last Updated by Example01 - Grouping 2024/12/25 Xiaoqi Zhao Example02 - Composition - Financial Processing 2024/12/25 Xiaoqi Zhao Example03 - Aggregation - Customer File 2024/12/25 Xiaoqi Zhao Example04 - Assignment 2024/12/26 Xiaoqi Zhao Example05 - Realization 2024/12/26 Xiaoqi Zhao Example07 - Serving 2024/12/26 Xiaoqi Zhao Example08 - Access 2024/12/26 Xiaoqi Zhao Example09 - Influence 2024/12/26 Xiaoqi Zhao Example10 - Association 2024/12/27 Xiaoqi Zhao Example12 - Triggering 2024/12/27 Xiaoqi Zhao Example13 - Flow 2024/12/27 Xiaoqi Zhao Example14 - Specializations 2024/12/28 Xiaoqi Zhao Example15 - (And) Junction 2024/12/28 Xiaoqi Zhao Example16 - (Or) Juction 2024/12/28 Xiaoqi Zhao Example17 - Derivation form a Chain of Relationships 2024/12/29 Xiaoqi Zhao Example18 - Stakeholder, Driver, and Assessment 2024/12/29 Xiaoqi Zhao Example19 - Goal, Outcome, Principle, Requirements, and Constraint 2024/12/30 Xiaoqi Zhao Example20 - Meaning and Value 2024/12/30 Xiaoqi Zhao Example21 - Capability, Resource and Course of Action 2025/1/4 Xiaoqi Zhao Example22 - Value Stream with Capability Cross-Mapping 2025/1/4 Xiaoqi Zhao Example23 - Business Active Structure Elements 2025/1/5 Xiaoqi Zhao Example24 - Business Behavior Elements 2025/1/5 Xiaoqi Zhao Example25 - Business Passive Structure Elements 2025/1/6 Xiaoqi Zhao Example26 - Business Composite Element - Product 2025/1/8 Xiaoqi Zhao Example27 - Application Active Structure Elements 2025/1/9 Xiaoqi Zhao Example28 - Application Behavior Elements 2025/1/10 Xiaoqi Zhao Example29 - Application Passive Structure Elements 2025/1/11 Xiaoqi Zhao Example30 - Technology Active Structure Elements 2025/1/11 Xiaoqi Zhao Example31 - Technology Behavior Elements 2025/1/12 Xiaoqi Zhao Example32 - Technology Passive Structure Element - Artifact 2025/1/12 Xiaoqi Zhao Example33 - Physical Elements 2025/1/12 Xiaoqi Zhao Example34 - Cross-Layer Relationships 2025/1/15 Xiaoqi Zhao Example35 - Implementation and Migration Elements 2025/1/18 Xiaoqi Zhao