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| Customer Management |
(Icon for Strategy to Capability)
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| Digital Channel Management |
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| Policy and Claim Management |
(Icon for Strategy to Capability)
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| Data Acquisition |
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| Data Analysis |
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| Data Analysis Automation |
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| Enterprise-Wide CRM Automation |
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| Data Sources |
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| Integrated Back Office Automation |
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| Social Media Apps |
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| Staff with Data Analysis Competency |
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| Staff with Social Media Competency |
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