Homeowner's and Travel insurance Legal Expense insurance Auto insurance Organization Structure .................................................................................. 15 Value Stream ................................................................................................. 16 Capabilities .................................................................................................... 17 Business Functions ........................................................................................ 18 Capabilities versus Business Functions ......................................................... 20 Business Processes ........................................................................................ 20 Requirements Realization .............................................................................. 21 Gap Analysis ................................................................................................. 22 Capability Realization ...................................................................................23 List of Figures ========= 03: Stakeholder View 04: Business Goals, Assessments, and Expented Outcomes Associated with teh Driver Profitability 05: Principles View 06: Goal Refinement View for Retionalization Strategy 07: Strategy View for Digital Cusotmer Intimacy Strategy 08: Solution Concept View