Figure 13: Value Stream - Capability Cross-Mapping

Figure 13: Value Stream - Capability Cross-Mapping ()


Last Updated at	2025/02/23
Last Updated by	Xiaoqi Zhao




Customer Management
Service Channel Management
Customer Data Management
Customer Contact Management
Customer Relation Management
Digital Customer Management
Marketing
Campaign Management
Market Development
Policy and Claim Management
Claim Administration
Claim Settlement
Contract Lifecycle Management
Contract Administration
Data-Driven Insurance
Product Management
Product Definition
Production Engineering
Sales and Distribution
Sales Execution
Distribution Channel Management
Acquire Insurance Product
Serve Customers
Manage Policies and Claims
Develop Products
Market and Sell Products
Junction


		Customer Management	Service Channel Management
		Customer Management	Customer Data Management
		Customer Management	Customer Contact Management
		Customer Management	Customer Relation Management
		Customer Management	Digital Customer Management
		Customer Management	Serve Customers
		Marketing	Campaign Management
		Marketing	Market Development
		Marketing	Junction
		Policy and Claim Management	Claim Administration
		Policy and Claim Management	Claim Settlement
		Policy and Claim Management	Contract Lifecycle Management
		Policy and Claim Management	Contract Administration
		Policy and Claim Management	Data-Driven Insurance
		Policy and Claim Management	Manage Policies and Claims
		Product Management	Product Definition
		Product Management	Production Engineering
		Product Management	Develop Products
		Sales and Distribution	Sales Execution
		Sales and Distribution	Distribution Channel Management
		Sales and Distribution	Junction
		Acquire Insurance Product	Develop Products
		Acquire Insurance Product	Manage Policies and Claims
		Acquire Insurance Product	Market and Sell Products
		Acquire Insurance Product	Serve Customers
		Manage Policies and Claims	Serve Customers
		Develop Products	Market and Sell Products
		Market and Sell Products	Manage Policies and Claims
		Junction	Market and Sell Products