Customer Management

Customer Management ()



Figure 15: Capability Realization (Baseline, Partial)
Figure 20: Resource Map View (Target)
Figure 12: Capability Map View (Baseline)
Figure 19: Capabilities Gap Analysis
Figure 13: Value Stream - Capability Cross-Mapping



		Customer Management	Service Channel Management
		Customer Management	Customer Data Management
		Customer Management	Customer Contact Management
		Customer Management	Customer Relation Management
		Customer Management	Digital Customer Management
		Customer Management	Serve Customers
		Customer Relations	Customer Management
		Enterprise-Wide CRM Automation	Customer Management