Figure 19: Capabilities Gap Analysis

Figure 19: Capabilities Gap Analysis ()

Figure 19: Capabilities Gap Analysis


Last Updated at	2025/02/23
Last Updated by	Xiaoqi Zhao




Customer Management
Customer Data Management
Customer Relation Management
Customer Contact Management
Digital Customer Management
Digital Channel Management
Service Channel Management
Policy and Claim Management
Data-Driven Insurance
Data Acquisition
Data Analysis
Claim Administration
Claim Settlement
Contract Lifecycle Management
Contract Administration


		Customer Management	Customer Contact Management
		Customer Management	Customer Data Management
		Customer Management	Customer Relation Management
		Customer Management	Digital Customer Management
		Customer Management	Service Channel Management
		Digital Customer Management	Digital Channel Management
		Policy and Claim Management	Claim Administration
		Policy and Claim Management	Claim Settlement
		Policy and Claim Management	Contract Administration
		Policy and Claim Management	Contract Lifecycle Management
		Policy and Claim Management	Data-Driven Insurance
		Data-Driven Insurance	Data Acquisition
		Data-Driven Insurance	Data Analysis