| |
|
Social Media Apps |
Junction |
| customer interactions |
|
Social Media Apps |
Enterprise-Wide CRM Automation |
| |
|
Staff with Social Media Competency |
Junction |
| |
|
Junction |
Best-in-Class Online Customer Experience |
| |
|
Enterprise-Wide CRM Automation |
CRM Data Should Be Maintained Centrally |
| customer data |
|
Enterprise-Wide CRM Automation |
Integrated Back Office Automation |
| |
|
Integrated Back Office Automation |
Shared Back Office Application for All Products |
| |
|
Integrated Back Office Automation |
Support for Policy Administration |
| |
|
Integrated Back Office Automation |
Support for Financial Transactions |
| customer behavior |
|
Data Sources |
Data Analysis Automation |
| |
|
Data Sources |
Junction |
| customer profiles |
|
Data Analysis Automation |
Integrated Back Office Automation |
| |
|
Data Analysis Automation |
Junction |
| |
|
Staff with Data Analysis Competency |
Junction |
| |
|
Junction |
Detailed Insights in Customer Behavior |
