| |
|
Profitability |
Board |
| |
|
Profitability |
Customers defecting to competitors with superior digital experiences |
| |
|
Customer defecting to competitors with lower Insurance Premiums |
Profitability |
| |
|
Increase in revenue |
Profitability |
| + |
|
Increase in Market Share |
Increase in revenue |
| |
|
Higher Customer Retention |
Increase in revenue |
| |
|
Improved Customer Satisfaction |
Higher Customer Retention |
| |
|
Best-in-Class Online Customer Experience |
Improved Customer Satisfaction |
| + |
|
Competitive Premium Setting |
Increase in Market Share |
| |
|
Detailed Insight in Customer Behavior |
Competitive Premium Setting |
| |
|
Digital Customer Intimacy Strategy |
Detailed Insight in Customer Behavior |
| |
|
Digital Customer Intimacy Strategy |
Best-in-Class Online Customer Experience |
| |
|
Data-Driven Insurance |
Detailed Insight in Customer Behavior |
| |
|
Data-Driven Insurance |
Digital Customer Intimacy Strategy |
| |
|
Digital Customer Management |
Best-in-Class Online Customer Experience |
| |
|
Digital Customer Management |
Digital Customer Intimacy Strategy |
