Digital Customer Management
(
)
Phase
only tobe
Figure-19_Capabilities_Gap_Analysis - Alternative using Property & Script
Figure-13_Value Stream - Capability Cross-Mapping
07 Strategy View - Long Term
Figure-12_Capability-Model-View
Figure-19_Capabilities_Gap_Analysis
Digital Customer Management
Best-in-Class Online Customer Experience
Digital Customer Management
Digital Customer Intimacy Strategy
Digital Customer Management
Digital Channel Management
Customer Management
Digital Customer Management