04 Business Goals Associated with the Driver Profitability (v3.1）

04 Business Goals Associated with the Driver Profitability (v3.1） ()


Last Update	2023/4/5
Last Updated by	Xiaoqi Zhao




Profitability
Customers defecting to competitors with superior digital experiences
Increase in revenue
Redunction of costs
Imporevement in cross-selling success
Reduction of maintenance costs
Reduction of personnel costs
Customer defecting to competitors with lower Insurance Premiums
Profit Margin of >5% in Next Fiscal Year
Inefficiencies in Internal Operations
Higher Customer Retention
Improved Customer Satisfaction
Broad Product Coverage
Strong Brand Position
90% of Customer Interaction Online
Best-in-Class Online Customer Experience
Attractive Insurance Offering
Phase_A Vision Views


		Profitability	Customers defecting to competitors with superior digital experiences
		Increase in revenue	Profit Margin of >5% in Next Fiscal Year
		Redunction of costs	Reduction of personnel costs
		Redunction of costs	Reduction of maintenance costs
		Redunction of costs	Profit Margin of >5% in Next Fiscal Year
		Imporevement in cross-selling success	Increase in revenue
		Customer defecting to competitors with lower Insurance Premiums	Profitability
		Profit Margin of >5% in Next Fiscal Year	Profitability
		Inefficiencies in Internal Operations	Redunction of costs
		Higher Customer Retention	Increase in revenue
		Improved Customer Satisfaction	Higher Customer Retention
		Broad Product Coverage	Attractive Insurance Offering
		Strong Brand Position	Imporevement in cross-selling success
		90% of Customer Interaction Online	Reduction of personnel costs
		Best-in-Class Online Customer Experience	Improved Customer Satisfaction
		Best-in-Class Online Customer Experience	90% of Customer Interaction Online
		Attractive Insurance Offering	Imporevement in cross-selling success