| |
|
Profitability |
Customer defecting to competitors with lower premium costs |
| |
|
Profitability |
Customers defecting to competitors with superior digital experiences |
| |
|
Increase in revenue |
Profitability |
| |
|
Increase in revenue |
Imporevement in cross-selling success |
| |
|
Redunction of costs |
Profitability |
| |
|
Redunction of costs |
Reduction of personnel costs |
| |
|
Redunction of costs |
Reduction of maintenance costs |
