Call Center Application
(
)
Figure 22: Application Cooperation View (Baseline)
Figure 35: TOGAF Project Context Diagram
Figure 26: Application Architecture: Gap Analysis
Figure 23: Application Cooperation View (Target)
Call Report
Call Center Application
Web Portal
Call Report
Call Center Application
Legal Expense CRM System
Call Report
Call Center Application
General CRM System
Front Office
Call Center Application
CRM Data
General CRM System
Call Center Application
Front Office General-Purpose Server
Call Center Application