General CRM System

General CRM System ()



Figure 18: (Partial) Requirements Realization View
Figure 35: TOGAF Project Context Diagram
Figure 24: Application Usage View (Baseline)
Figure 23: Application Cooperation View (Target)
Figure 26: Application Architecture: Gap Analysis
Figure 21: Resource Realization View (Target)
Figure 22: Application Cooperation View (Baseline)



	General CRM System	CRM Data Access
	General CRM System	Enterprise-Wide CRM Automation
CRM Data	General CRM System	Web Portal
	General CRM System	Customer Administration
CRM Data	General CRM System	Call Center Application
	CRM System Implementation	General CRM System
	Front Office	General CRM System
	Home & Away Policy Administration	General CRM System
Customer Data	Auto Insurance Application	General CRM System
Customer Data	Legal Expense Back Office System	General CRM System
Customer Data	ArchiSurance Back Office Suite	General CRM System
	Front Office General-Purpose Server	General CRM System
	Project: CRM System Integration	General CRM System
Call Report	Call Center Application	General CRM System