Example22 - Value Stream with Capability Cross-Mapping

Example22 - Value Stream with Capability Cross-Mapping ()


Last Updated	2025/1/4
Last Updated by	Xiaoqi Zhao




Acquire Insurance Product
2. Market and Sell Products
3. Manage Policies and Claims
1. Develop Products
4. Serve Customers
Customer
Complete Insurance Offering
Innovative Insurance products
Products Offered and Sold to the Right Customers
Products Perform According to Customer Expectations
High Customer Satisfaction
Product Management
Product Engineering
Product Definition
Customer Care
Customer Data Management
Customer Relation Management
Service Channel Management
Customer Service
Claim Management
Contract Lifecycle Management
Claim Administration
Contract Administration
Claim Settlement
Marketing
Campaign Management
Market Development
Sales and Distribution
Sales Execution
Distribution Channel Management


		Acquire Insurance Product	2. Market and Sell Products
		Acquire Insurance Product	3. Manage Policies and Claims
		Acquire Insurance Product	1. Develop Products
		Acquire Insurance Product	4. Serve Customers
		2. Market and Sell Products	3. Manage Policies and Claims
		3. Manage Policies and Claims	4. Serve Customers
		1. Develop Products	2. Market and Sell Products
		4. Serve Customers	Complete Insurance Offering
		Customer	Complete Insurance Offering
		Innovative Insurance products
		Products Offered and Sold to the Right Customers
		Products Perform According to Customer Expectations
		High Customer Satisfaction
		Product Management	Product Engineering
		Product Management	Product Definition
		Product Management	1. Develop Products
		Customer Care	Customer Data Management
		Customer Care	Customer Relation Management
		Customer Care	Service Channel Management
		Customer Care	Customer Service
		Customer Care	4. Serve Customers
		Claim Management	Contract Lifecycle Management
		Claim Management	Claim Administration
		Claim Management	Contract Administration
		Claim Management	Claim Settlement
		Claim Management	3. Manage Policies and Claims
		Marketing	Campaign Management
		Marketing	Market Development
		Marketing	2. Market and Sell Products
		Campaign Management	2. Market and Sell Products
		Market Development	2. Market and Sell Products
		Sales and Distribution	Sales Execution
		Sales and Distribution	Distribution Channel Management
		Sales and Distribution	2. Market and Sell Products