Customer Care
(
)
VP21 - Capability Map Viewpoint Example - 1
VP24 - Resource Map Viewpoint Example - 1
VP22 - Value Stream Viewpoint Example - 1
Example22 - Value Stream with Capability Cross-Mapping
Customer Care
Customer Data Management
Customer Care
Customer Relation Management
Customer Care
Service Channel Management
Customer Care
Customer Service
Customer Care
4. Serve Customers
Enterprise-wide CRM Automation
Customer Care