Figure-13_Value Stream - Capability Cross-Mapping

Figure-13_Value Stream - Capability Cross-Mapping ()


Last Update	2023/4/30
Last Updated by	Xiaoqi Zhao




Customer Management	(Icon for Strategy to Capability)
Customer Relation Management
Customer Data Management
Customer Contact Management
Service Channel Management
Digital Customer Management
Marketing
Campaign Management
Market Development
Policy and Claim Management	(Icon for Strategy to Capability)
Claim Administration
Contract Administration
Claim Settlement
Contract Lifecycle Management
Data-Driven Insurance
Product Management	(Icon for Strategy to Capability)
Product Engineering
Product Definition
Sales And Distribution
Sales Execution
Distribution Channel Management
Acquire Insurance Product
01 Develop Products
02 Market and Sell Products
03 Manage Policies and Claims
04 Serve Customers


		Customer Management	Customer Relation Management
		Customer Management	Customer Data Management
		Customer Management	Customer Contact Management
		Customer Management	Service Channel Management
		Customer Management	Digital Customer Management
		Customer Management	04 Serve Customers
		Marketing	Campaign Management
		Marketing	Market Development
		Marketing	02 Market and Sell Products
		Policy and Claim Management	Claim Administration
		Policy and Claim Management	Contract Administration
		Policy and Claim Management	Claim Settlement
		Policy and Claim Management	Contract Lifecycle Management
		Policy and Claim Management	Data-Driven Insurance
		Policy and Claim Management	03 Manage Policies and Claims
		Product Management	Product Engineering
		Product Management	Product Definition
		Product Management	01 Develop Products
		Sales And Distribution	Sales Execution
		Sales And Distribution	Distribution Channel Management
		Sales And Distribution	02 Market and Sell Products
		Acquire Insurance Product	01 Develop Products
		Acquire Insurance Product	02 Market and Sell Products
		Acquire Insurance Product	03 Manage Policies and Claims
		Acquire Insurance Product	04 Serve Customers
		01 Develop Products	02 Market and Sell Products
		02 Market and Sell Products	03 Manage Policies and Claims
		03 Manage Policies and Claims	04 Serve Customers