Customer Management
(
)
Icon for Strategy to Capability
Phase
both current & tobe
Figure-19_Capabilities_Gap_Analysis
Figure-19_Capabilities_Gap_Analysis - Alternative using Property & Script
Figure-15_Capabillity-Realization
Figure-13_Value Stream - Capability Cross-Mapping
Figure-12_Capability-Model-View
Figure-20_Resource-Map-View
Customer Management
Customer Relation Management
Customer Management
Customer Data Management
Customer Management
Customer Contact Management
Customer Management
Service Channel Management
Customer Management
Digital Customer Management
Customer Management
04 Serve Customers
Customer Relations
Customer Management
Enterprise-Wide CRM Automation
Customer Management