Figure-19_Capabilities_Gap

Figure-19_Capabilities_Gap_Analysis ()


Last Update	2023/5/14
Last Updated by	Xiaoqi Zhao




Customer Management	(Icon for Strategy to Capability)
Customer Relation Management
Digital Customer Management
Digital Channel Management
Service Channel Management
Customer Contact Management
Customer Data Management
Policy and Claim Management	(Icon for Strategy to Capability)
Claim Settlement
Contract Lifecycle Management
Claim Administration
Contract Administration
Data-Driven Insurance
Data Analysis
Data Acquisition
Legend


		Customer Management	Customer Contact Management
		Customer Management	Customer Data Management
		Customer Management	Customer Relation Management
		Customer Management	Digital Customer Management
		Customer Management	Service Channel Management
		Digital Customer Management	Digital Channel Management
		Policy and Claim Management	Claim Administration
		Policy and Claim Management	Claim Settlement
		Policy and Claim Management	Contract Administration
		Policy and Claim Management	Contract Lifecycle Management
		Policy and Claim Management	Data-Driven Insurance
		Data-Driven Insurance	Data Analysis
		Data-Driven Insurance	Data Acquisition