ArchiMate3.2-Model
ArchiMate3.2-Model
Example21
Operational Excellence
Centralize IT Systems
Standardize Products
Human Resources
IT Resources
Example22
Acquire Insurance Product
1. Develop Products
2. Market and Sell Products
3. Manage Policies and Claims
4. Serve Customers
Capability Model
Product Management
Product Definition
Product Engineering
Customer Care
Customer Service
Service Channel Management
Customer Relation Management
Customer Data Management
Claim Management
Contract Lifecycle Management
Contract Administration
Claim Settlement
Claim Administration
Marketing
Market Development
Campaign Management
Sales and Distribution
Distribution Channel Management
Sales Execution
Business Management
Strategic Management
Fiscal & Accounting Management
Risk & Compliance Management
Performance Management
Business Support
Operational Development
IT Management & Operations
HR Management
Process Management
Office Management
Facility Management
Product Management
Marketing
Sales and Distribution
Claim Management
Customer Care
Business Management
Asset Management
Money Management
Business Support
VP20-1
Digital Customer Intimacy Strategy
Digital Customer Management
Data-Driven Insurance
VP20-2
Course of Action A
Resource A
Resource B
Resource C
VP21-2
Capability A
Capability A.1
Capability A.1.1
Capability A.1.2
Capability A.1.3
Capability A.2
Capability A.2.1
Capability A.2.2
Capability A.2.3
Capability A.3
Capability A.3.1
Capability A.3.2
Capability A.3.3
Capability A.1
Capability A.2
Capability A.3
Capability B
Capability B.1
Capability B.1.1
Capability B.1.2
Capability B.1.3
Capability B.2
Capability B.2.1
Capability B.2.2
Capability B.2.3
Capability B.3
Capability B.3.1
Capability B.3.2
Capability B.3.3
Capability B.1
Capability B.2
Capability B.3
Capability C
Capability C.1
Capability C.1.1
Capability C.1.2
Capability C.1.3
Capability C.2
Capability C.2.1
Capability C.2.2
Capability C.2.3
Capability C.3
Capability C.3.1
Capability C.3.2
Capability C.3.3
Capability C.1
Capability C.2
Capability C.3
Capability A
Capability B
Capability C
VP22-2
Value Stream A
Value Stream A.1
Value Stream A.2
Value Stream A.3
VP24-1
Enterprise-wide CRM Automation
Digital Channel Managemnet
Social Media Competency
Social Media Apps
Integrated Back Office Automation
Data Acquisition
Data Sources
Data Analysis
Data Analysis Automation
Data Analysis Competency
VF24-2
Resource A.1
Resource A.1.1
Resource A.1.2
Resource A.1.3
Resource A.2
Resource A.2.1
Resource A.2.2
Resource A.2.3
Resource A.3
Resource A.3.1
Resource A.3.2
Resource A.3.3
Resource A.1
Resource A.2
Resource A.3
Ex01-Ex20
Example01
Service
Process 1
Process 2
Object
Example02
Financial Processing
Accounting
Payment
Billing
Example03
Customer File
Insurance Policy
Insurance Claim
Example05
Transaction Processing
Billing Service
Billing Data
Paper Invoice
Example07
Customer
Payment Interface
Payment Service
Pay Invoices
Example08
Invoice Requested
Create Invoice
Send Invoice
Invoice
Invoice Sent
Example09
Constructuion Crew
Example10
Policy Creation
Policy Management
Customer Profile
Insured Object
Example13
Scheduling
Cliam Assessment
Claim Settlement
Example14
Take Out Insurance
Take Out Travel Insurance
Take Out Luggage Insurance
Example15
Invoicing
Sales
Finance
Example16
Request Received
Assess Request
Accept Request
Reject Request
Example17
Invoicing and Collections
Ex21-Ex40
Example23
ArchiSurance Contact Center
Greg
Joan
Larry
Phone
E-Mail
Web Chat
Travel Insurance Claim Analyst
Home Insurance Product Specialist
Customer Service Representative
High-Risk Claims Adjudication
Specicalist
Example24
Claim Administration
Claims Processing
Claim Filed
Accept Claim
Assign Claim
Adjudicate Standard Claim
Adjudicate High-Risk Claim
Notify Customer
Pay Claim
Close Claim
Example25
Policy Summary
Insurance Policy
Submission Form
Claim File Summary
Claim Letter
Example26
Insurance
Auto Insurance
Customer Service
Application
Renewal
Appeal
Drive Well and Save
Drive Well and Save Agreement
Example34
Insurant
ArchiSurance
Insurer
Claims Registration
Claims Acceptance
Claims Payment
Process Claim (Handle Claim)
Register
Accept
Adjusticate (Validate / Valuate)
Payment (Pay)
Customer Information
Example36
Work-Related Safety Accident
Employee Submits Compensation Claim For Injures
Tornado Hits Factory
Tornado Damage to Plant and Equipment
Ex41-Ex60
Example45
R&D Department
Sales Department
Product Development
Development Service
Sales Service
Example47
Selling
Invoicing
Shipping
Billing
Financial Department
Shipping Department
Example53
Project Manager
Project Team
IT Project Team
Viewpoints
VP01
Front Office
Customer Relations
Intermediary Relations
Back Office
Home & Away
Car
Legal Aid
Front Office
Back Office
Finance
Product Development
HRM
Document Processing SSC
VP03-1
Customer
Insurance Request
Damage Claim
Claim Form
Travel Insurance Policy
Car Insurance Policy
Home Insurance Policy
Liability Insurance Policy
Legal Aid Insurance Policy
VP03-2
Business Object A
Business Object B
Representation A
VP05-1
Client
Customer Information
VP05-2
1 Business Process
1.1 Business Process
1.2 Business Process
1.3 Business Process
1.4 Business Process
Business Service A
Business Service B
Business Service C
Business Role A
Business Actor A
VP07-1
Premium Payment
Customer Data Modification
Car Insurance
Damage Assessment
VP07-2
Product A
Contract A
Contract B
Business Interface A
Business Interface B
Business Interface C
Business Actor B
Business Actor C
VP08-2
Business Object C
VP10-1
Customer
Insurance Application
Close Contract
Create Contract
Formalize Request
Check and Sign Contract
VP10-2
Business Event A
Business Event B
VP12-1
Inform Customer
Collect Premium
VP25-1
Team A
Team B
Team C
Example04
Finance Application
Transaction Processing
Payment Service
Payment Interface
Example09
Customer Service System
Example17
Financial Application
Financial Processing
Accounting
Billing
Payment
Accounting Service
Billing Service
Example20
Push Notification
Message
Confirmation of Receipt Message
Review Complete Message
Payment Complete Message
Example27
Travel Website
Web Service Interface
Online Travel Insurance Sales
Quotation
Purchase
Example28
Request for a Quotation
Obtain Travel Insurance
Get Quotation
Purchase Quoted Insurance
Purchase Travel Insruance
Transfer Quotation
Finalize Purchase
Example29
Online Insurance Quotation
Quoted Price
Terms and Conditions
Certificate of Authenticity
Auto Insurance Quotation
Travel Insurance Quotation
Purchased Itinerary
Example34
Customer Data Management
Payment Processing
CRM System
Customer Data
Example48
Suite
Front-end
Back-end
Viewpoints
VP02
Application Component A
Application Interface A
Application Collaboration A
Application Component B
Application Component C
Data Object A
Data Object B
VP03-1
Customer File Data
Insurance Request Data
Damage Claim Data
Insurance Policy Data
VP03-2
Data Object C
Data Object D
Data Object E
VP05-1
Premium Payment
Insurance Application
Customer Data Modification
CIS
Policy Data Management
Claims InfoServ (Information Service)
VP05-2
Application Component D
Application Service A
Application Service B
VP08-1
Scanning Service
Customer Administration Service
Claims Administration Service
Printing Service
Document Management System
Home & Away Financial Application
Home & Away Policy Administration
VP08-2
Application Service C
VP09-1
Bank System
VP10-1
Contracting Service
Policy Creation Service
VP11-1
Call Center Application
Web Portal
Risk Assessment
Customer Data Access 1
Customer Data Access 2
VP11-2
Application Component E
Application Component F
Application Component G
Application Component H
Application Component I
Application Component J
VP13-1
Car Insurance Application
Legal Aid Back-Office System
VP18-1
Policy Administration Services
Financial Services
CRM Data Access
General CRM System
ArchiSurance Back Office Suite
VP27-1
Data Warehousing Solution
Auto Insurance Application
Legal Expense CRM System
Legal Expense Back-Office System
Example30
Blade System 1
Blade System 2
Data Center Network
Wide Area Network
Data Center Switch
Data Replication Path
Management Interface (Blade System 1)
Management Interface (Blade System 2)
Management Interface (Data Center Switch)
Hypervisor
eCommerce Hosting
Quotation Virtual Host
Purchase Virtual Host
Open Source Operating System
Proprietary Operating System
Example31
Replicate Remote Data
Database Update
Database Update Replication
Database Replication
Administrate Replication
Handle Local Updates
Handle Remote Updates
Monitor Replication Status
Example32
Web Archive
Database Access Java Archive
Business Logic Java Archive
Purchase Application Web Archive
Quotation Application Web Archive
Travel Insurance Database
Example33
Assembly Line
Manufacturing Plant
Pre-Assembled Circuit Board
Internal Antenna
Plastic Case
Vehicle Telematics Appliance
National Distribution Center
Local Distribution Center
Overseas Shipping
Local Trucking
Intermodel Freight
Example34
Database Management
Application Hosting
Customer Database Tables
Financial Application Web Archive
Blade System
Database Management System
Application Server
Example48
Database Hosting
Website Hosting
Viewpoints
VP03-2
Artifact A
Artifact B
VP04-1
ArchiSurance LAN
PRO-FIT LAN
Home & Away LAN
Data Acquisition Gateway
FO Web Hosting Server
FO General-Purpose Server
ArchiSurance General-Purpose Server Cluster
Document Management Back-up Server
Document Management Server
ArchiSurance Back-up Server Cluster
Web Portal
Call Center Application
General CRM System
ArchiSurance Back Office Suite
Document Management System
VP04-2
Technology Service A
Technology Service B
Technology Service C
Technology Service D
Node A.1
Node A.2
Node A.3
Node B.1
Node B.2
Communication Network A
Communication Network A.1
Communication Network B.1
Device A
Device B
Technology Collaboration A.2.1
Technology Collaboration A.2.2
VP05-1
Claim Files Service
Customer File Service
Mainframe
Unix Server Farm
NAS File Server
Unix Server 1
Unix Server 2
CICS
DBMS
Message Queuing
VP05-2
Node A
Node B
System Software A.1
System Software A.2
System Software B.1
System Software B.2
VP06-2
Communication Network VP6-2
Facility A
Facility B
Equipment A
Material A
Facility 1
Distribution Network A
VP09-1
Financial Software
BIBIT SErver
BIBIT LAN
Home & Away Firewall
BIBIT Firewall
BIBIT
VP13-1
Messaging Service
Data Access Service
Mainframe
Message Queuing
DBMS
VP13-2
Node C
Node D
Node E
Node F
Communication Network B
Communication Network C
VP27-1
Auto General-Purpose Server
Legal Expense General-Purpose Server
Example09
Serve Customers Wherever They Are
Increase Market Share
24x7 Web Availability
Increase Customer Satisfaction
Improve Company Reputaion
Layoff Employee
Constructing a Building
Add additional skilled/workers to an already adequate crew
Opening the Building By a Particular Date
Assign Personal Assistant
Reduce Workload of Employee
Decrease Costs
Example18
Chief Exectuive Officer (CEO)
Chief Financial Officer (CFO)
Chief Marketing Officer (CMO)
Market Share
Profitability
Revenue
Costs
Market Share is Declining
Competitors Are including Advanced Features in their Service Models
Revenue is Declining
Profitability is Declining
Cost of Acquiring New Customer is Increasing
Discounts Provided to Remain Competative
Example19
Improve Profitability of Service Offering
Increased Profit by 10% in Next Fiscal Year
Increased Market Share by 10% in Next Fiscal Year
Increased Revenue by 20% in Next Fiscal Year
Increased Technology Expenditure by 10%
Reduced Cost of Customer Acquisition by 25%
Respond to Changing Customer Needs, Preferences, and Expectations Quickly and Efficiently
Serve Customers Whenever They Need Our Help
Mobile Applications Shall Run on All Popular Mobile Platforms
Services Shall Be Accessible Through Mobile Browsers
Mobile Applications Shall Be Built With Cross-Platform Frameworks
Example20
Insurer
Customer
Cost Efficiency
Being Informed
Peace of Mind
Centainty
Claim Has Been Received
Claim Review Complete
Claim Has Been Paid
Example21
Increase Profit
Increase Revenue
Decreased Costs
Loss of Customers
Example22
Complete Insurance Offering
Innovative Insurance products
Products Offered and Sold to the Right Customers
Products Perform According to Customer Expectations
High Customer Satisfaction
Example36
Inadequate Safety Procedures
Compensation Claims For Injuries Unacceptable
Redue Exposure to Compensation Claims
Implement Safety Procedures
Equipment Not Resistent to Tornado Damage
Inacceptable Cost to Repair Damage
Reduce Exposure to Tornado Damage
Improve Structural Integrity of the Building
Viewpoints
VP03-2
Meaning A
VP07-2
Value A
Value B
VP14-1
Board
Sales Target
Stakeholder Satisfaction
Customer Satisfaction
Product Portfolio
Price
VP14-2
Stakeholder A
Driver A
Assessment A
Assessment B
Assessment C
Goal A
Goal B
Outcome A
VP15-1
Reduce Manual Work
Reduce Interaction with Customer
Systems Should be Customer Facing
Provide On-line Portfolio Service
VP15-2
Goal A.1
Goal A.2
Outcome 1
Principle One
Requirement 1.0
Constraint 1.1
VP16-1
Improve Portfolio Management
VP16-2
Architecture Governance
Lean Architecture
Integration Readiness
Components Reusability
Data is an Asset
Scalability
Portability
Include analysis and development of software architecture into agile processses
Establish processes that ensure application of agile techniques to software architecture
Create service repository
Establish processes to esnure analysis of existing software before new development
Establish procedure to preperly identify architecture decisions
Establish procedures to continuously manage technical debt
Establish processes to ensure properly design of the architecture
Refactor existing systems to achieve proper grain
Usage of common, integration platform (e.g. ESB)
VP17-1
Data consistency
Store data only once
VP17-2
Goal A.3
Principle A
Principle B
Principle C
VP18-1
Support for Policy Administration
Support for Financial Transaction
CRM Data Should be Maintained Centrally
VP18-2
Requirement A
Requirement B
Constraint A
VP20-1
Excellent Online Customer Interaction
Detailed Insights in Customer Behavior
VP23-1
Personnel Costs Reduced by 10%
Maintenance Costs Reduced by 5%
Example35
Baseline
Strategic Plan Complete
Next-Generation Services In Place
Application Services Layer In Place
Knowledge Of How To Address Customer Needs
Programmatic Internet Access to Core Systems and Data
Consumer Internet and Mobile Access to Insurance Services
Business Plan
Architecture
Roadmap
Services Platform
Business Services
Architecture And Planning
Application Services Layer Development
Business Services Development
Program Approved
Program Complete
Next Generation Services Program
Program Brief
Example53
Project
IT Project
Project Planning
Software Documentation
VP13-2
Plateau A
Plateau B
Plateau C
VP25-1
Project: Back Office System Integration
Work Package: Software Modification
Work Package: Hardware
Work Package: Phasing out Legacy
Project: Data Warehousing and BI
Project: Back Office System Integration
Project: CRM System Integration
VP25-2
Implementation Event A
Work Package A
VP26-1
Baseline: CRM, Back Office and Data Warehouse Current
Transition A: One Enteprise-Wide CRM System with Baseline Back-Office System
Transition B: Standard Back-Office Suite with Baseline CRM Systems
Transition C: One Enterprise-Wide CRM System with Standard Back-Office System
Target: CRM, Back Office and Data Warehouse in Plan
VP26-2
Gap A-to-B
VP27-2
Gap B-to-C
Deliverable A
Deliverable B
Deliverable C
Example01
Grouping
Example15
Junction (Sales + Finance ==> Invoicing)
Example16
Junction
Example19
Requirement Together
Example21
Headquarters
Example24
Junction
Junction
Junction
Junction
Example30
Junction
Example33
Junction
Example35
Junction
Example45
Paris Office
London Office
VP04-1
Home & Away Headquarters
PRO-FIT Headquarters
Front Office
Homeowner's & Travel Back Office
Shared Service Center
VP04-2
Location A
Location B
VP05-1
External Roles and Actors
Application Components and Internal Services
Business Processes and Internal Actors / Roles
External Application Services
External Business Services
External Infrastructure Services
Infrastructure
VP05-2
Actors and Roles
Business Services
Business Processes
Application Services
Application Components
Technology Services
Technology
VP11-1
Front Office
Back Office
VP11-2
Location C
VP20-1
Junction
VP26-1
Junction
Junction
Ex01-Ex20
Example01
(Process 1 - Object)
(Grouping - Process 1)
(Grouping - Process 2)
(Grouping - Object)
(Grouping - Service)
(Process 1 - Process 2)
Example02
(Financial Processing - Accounting)
(Financial Processing - Payment)
(Financial Processing - Billing)
Example03
(Customer File - Insurance Claim)
(Customer File - Insurance Policy)
Example04
(Payment Interface - Payment Service)
(Finance Application - Transaction Processing)
(Finance Application - Payment Interface)
(Transaction Processing - Payment Service)
Example05
(Transaction Processing - Billing Service)
(Paper Invoice - Billing Data)
Write (Billing Service - Billing Data)
Example07
(Customer - Pay Invoices)
(Payment Interface - Payment Service)
(Payment Interface - Customer)
(Payment Service - Pay Invoices)
Example08
Read (Send Invoice - Invoice)
(Invoice Requested - Create Invoice)
(Create Invoice - Send Invoice)
(Send Invoice - Invoice Sent)
Write (Create Invoice - Invoice)
Example09
(Serve Customers Wherever They Are - Increase Market Share)
(24x7 Web Availability - Serve Customers Wherever They Are)
(Customer Service System - 24x7 Web Availability)
(Improve Company Reputaion - Increase Customer Satisfaction)
(Layoff Employee - Improve Company Reputaion)
(Add additional skilled/workers to an already adequate crew - Constructing a Building)
(Assign Personal Assistant - Reduce Workload of Employee)
(Assign Personal Assistant - Decrease Costs)
(Constructuion Crew - Constructing a Building)
(Constructuion Crew - Opening the Building By a Particular Date)
Example10
(Insurance Policy - )
(Insurance Policy - Customer Profile)
(Insurance Policy - Insured Object)
(Policy Creation - Policy Management)
Example13
decision (Cliam Assessment - Claim Settlement)
schedule info (Scheduling - Cliam Assessment)
Example14
(Take Out Travel Insurance - Take Out Insurance)
(Take Out Luggage Insurance - Take Out Insurance)
Example15
(Sales - Junction (Sales + Finance ==> Invoicing))
(Junction (Sales + Finance ==> Invoicing) - Invoicing)
(Finance - Junction (Sales + Finance ==> Invoicing))
Example16
check? (Assess Request - Junction)
NOK (Junction - Reject Request)
OK (Junction - Accept Request)
(Request Received - Assess Request)
Example17
(Financial Application - Financial Processing)
(Financial Processing - Accounting)
(Financial Processing - Billing)
(Financial Processing - Payment)
(Accounting - Accounting Service)
(Billing - Billing Service)
(Payment - Payment Service)
(Accounting Service - Invoicing and Collections)
(Billing Service - Invoicing and Collections)
(Payment Service - Invoicing and Collections)
(Financial Application - Invoicing and Collections)
Example18
(Market Share - Chief Marketing Officer (CMO))
(Profitability - Chief Financial Officer (CFO))
(Market Share - Chief Exectuive Officer (CEO))
(Profitability - Chief Exectuive Officer (CEO))
(Market Share is Declining - Market Share)
(Revenue is Declining - Revenue)
(Cost of Acquiring New Customer is Increasing - Costs)
(Profitability is Declining - Profitability)
(Profitability - Revenue)
(Profitability - Costs)
(Competitors Are including Advanced Features in their Service Models - Market Share is Declining)
(Market Share is Declining - Revenue is Declining)
(Revenue is Declining - Profitability is Declining)
(Cost of Acquiring New Customer is Increasing - Profitability is Declining)
(Discounts Provided to Remain Competative - Market Share is Declining)
(Discounts Provided to Remain Competative - Revenue is Declining)
(Competitors Are including Advanced Features in their Service Models - Discounts Provided to Remain Competative)
Example19
(Improve Profitability of Service Offering - Profitability)
(Increase Market Share - Market Share)
(Requirement Together - Mobile Applications Shall Run on All Popular Mobile Platforms)
(Requirement Together - Services Shall Be Accessible Through Mobile Browsers)
(Increased Revenue by 20% in Next Fiscal Year - Increased Profit by 10% in Next Fiscal Year)
(Increased Market Share by 10% in Next Fiscal Year - Increased Revenue by 20% in Next Fiscal Year)
(Increased Technology Expenditure by 10% - Increased Profit by 10% in Next Fiscal Year)
(Reduced Cost of Customer Acquisition by 25% - Increased Profit by 10% in Next Fiscal Year)
(Serve Customers Wherever They Are - Increased Market Share by 10% in Next Fiscal Year)
(Serve Customers Wherever They Are - Increased Technology Expenditure by 10%)
(Serve Customers Whenever They Need Our Help - Increased Technology Expenditure by 10%)
(Serve Customers Whenever They Need Our Help - Increased Market Share by 10% in Next Fiscal Year)
(Respond to Changing Customer Needs, Preferences, and Expectations Quickly and Efficiently - Reduced Cost of Customer Acquisition by 25%)
(Increased Profit by 10% in Next Fiscal Year - Improve Profitability of Service Offering)
(Increased Market Share by 10% in Next Fiscal Year - Increase Market Share)
(Mobile Applications Shall Be Built With Cross-Platform Frameworks - Respond to Changing Customer Needs, Preferences, and Expectations Quickly and Efficiently)
(Requirement Together - Serve Customers Wherever They Are)
(Requirement Together - Serve Customers Whenever They Need Our Help)
Example20
(Push Notification - Message)
(Cost Efficiency - Insurer)
(Being Informed - Customer)
(Peace of Mind - Customer)
(Push Notification - Cost Efficiency)
(Push Notification - Being Informed)
(Push Notification - Peace of Mind)
(Claim Has Been Received - Confirmation of Receipt Message)
(Claim Review Complete - Review Complete Message)
(Claim Has Been Paid - Payment Complete Message)
(Peace of Mind - Centainty)
(Confirmation of Receipt Message - Message)
(Review Complete Message - Message)
(Payment Complete Message - Message)
Ex21-Ex40
Example21
(Increase Profit - Decrease Costs)
(Increase Profit - Increase Revenue)
(Operational Excellence - Centralize IT Systems)
(Operational Excellence - Standardize Products)
(Headquarters - IT Resources)
(Headquarters - Human Resources)
(Human Resources - IT Management & Operations)
(IT Resources - IT Management & Operations)
(Loss of Customers - Increase Revenue)
(Decreased Costs - Decrease Costs)
(Operational Excellence - Decrease Costs)
(Centralize IT Systems - Decreased Costs)
(Standardize Products - Loss of Customers)
(Standardize Products - Decreased Costs)
(Product Management - Standardize Products)
(IT Management & Operations - Centralize IT Systems)
Example22
(Customer - Complete Insurance Offering)
(Innovative Insurance products - )
(Products Offered and Sold to the Right Customers - )
(Products Perform According to Customer Expectations - )
(High Customer Satisfaction - )
(Acquire Insurance Product - 2. Market and Sell Products)
(Acquire Insurance Product - 3. Manage Policies and Claims)
(Acquire Insurance Product - 1. Develop Products)
(Acquire Insurance Product - 4. Serve Customers)
(Product Management - Product Engineering)
(Product Management - Product Definition)
(Customer Care - Customer Data Management)
(Customer Care - Customer Relation Management)
(Customer Care - Service Channel Management)
(Customer Care - Customer Service)
(Claim Management - Contract Lifecycle Management)
(Claim Management - Claim Administration)
(Claim Management - Contract Administration)
(Claim Management - Claim Settlement)
(Marketing - Campaign Management)
(Marketing - Market Development)
(Sales and Distribution - Sales Execution)
(Sales and Distribution - Distribution Channel Management)
(1. Develop Products - 2. Market and Sell Products)
(2. Market and Sell Products - 3. Manage Policies and Claims)
(3. Manage Policies and Claims - 4. Serve Customers)
(4. Serve Customers - Complete Insurance Offering)
(Product Management - 1. Develop Products)
(Marketing - 2. Market and Sell Products)
(Sales and Distribution - 2. Market and Sell Products)
(Claim Management - 3. Manage Policies and Claims)
(Customer Care - 4. Serve Customers)
(Market Development - 2. Market and Sell Products)
(Campaign Management - 2. Market and Sell Products)
Example23
(High-Risk Claims Adjudication - Customer Service Representative)
(High-Risk Claims Adjudication - Specicalist)
(Greg - Travel Insurance Claim Analyst)
(Joan - Home Insurance Product Specialist)
(Larry - Customer Service Representative)
(ArchiSurance Contact Center - Larry)
(ArchiSurance Contact Center - Joan)
(ArchiSurance Contact Center - Greg)
(ArchiSurance Contact Center - E-Mail)
(ArchiSurance Contact Center - Phone)
(ArchiSurance Contact Center - Web Chat)
(Travel Insurance Claim Analyst - Specicalist)
(Home Insurance Product Specialist - Specicalist)
Example24
(Customer Service Representative - Accept Claim)
(High-Risk Claims Adjudication - Assign Claim)
(High-Risk Claims Adjudication - Adjudicate High-Risk Claim)
(Specicalist - Adjudicate Standard Claim)
(Claim Administration - Notify Customer)
(Claim Administration - Close Claim)
(Claim Administration - Assign Claim)
(Claim Administration - Pay Claim)
(Claim Administration - Accept Claim)
(Claim Administration - Adjudicate Standard Claim)
(Claim Administration - Adjudicate High-Risk Claim)
(Claim Administration - Claims Processing)
(Claim Filed - Accept Claim)
(Accept Claim - Assign Claim)
(Assign Claim - Junction)
(Junction - Adjudicate High-Risk Claim)
(Junction - Adjudicate Standard Claim)
(Adjudicate Standard Claim - Junction)
(Adjudicate High-Risk Claim - Junction)
(Junction - Junction)
(Junction - Notify Customer)
(Junction - Pay Claim)
(Notify Customer - Junction)
(Pay Claim - Junction)
(Junction - Close Claim)
Example25
(Policy Summary - Claim Letter)
(Policy Summary - Claim File Summary)
(Policy Summary - Submission Form)
(Policy Summary - Insurance Policy)
(Submission Form - Insurance Claim)
(Claim File Summary - Insurance Claim)
(Claim Letter - Insurance Claim)
Example26
(Customer Service - Claims Processing)
(Customer Service - Appeal)
(Customer Service - Application)
(Customer Service - Renewal)
(Insurance - Appeal)
(Insurance - Renewal)
(Insurance - Claims Processing)
(Insurance - Customer Service)
(Insurance - Insurance Policy)
(Insurance - Application)
(Auto Insurance - Drive Well and Save Agreement)
(Auto Insurance - Drive Well and Save)
(Auto Insurance - Insurance)
Example27
(Online Travel Insurance Sales - Quotation)
(Online Travel Insurance Sales - Purchase)
(Online Travel Insurance Sales - Web Service Interface)
(Web Service Interface - Travel Website)
Example28
(Purchase Travel Insruance - Transfer Quotation)
(Purchase Travel Insruance - Finalize Purchase)
(Transfer Quotation - Get Quotation)
(Finalize Purchase - Purchase Quoted Insurance)
(Get Quotation - Obtain Travel Insurance)
(Purchase Quoted Insurance - Obtain Travel Insurance)
(Request for a Quotation - Obtain Travel Insurance)
Example29
(Online Insurance Quotation - Certificate of Authenticity)
(Online Insurance Quotation - Terms and Conditions)
(Online Insurance Quotation - Quoted Price)
(Travel Insurance Quotation - Purchased Itinerary)
(Auto Insurance Quotation - Online Insurance Quotation)
(Travel Insurance Quotation - Online Insurance Quotation)
Example30
(Blade System 1 - Hypervisor)
(Hypervisor - Open Source Operating System)
(Hypervisor - Proprietary Operating System)
(Blade System 1 - Data Center Network)
(Blade System 2 - Data Center Network)
(Data Center Switch - Data Center Network)
(Data Center Switch - Wide Area Network)
(Blade System 1 - Management Interface (Blade System 1))
(Blade System 2 - Management Interface (Blade System 2))
(Data Center Switch - Management Interface (Data Center Switch))
(Quotation Virtual Host - Open Source Operating System)
(Purchase Virtual Host - Proprietary Operating System)
(Data Center Network - Junction)
(Wide Area Network - Junction)
(Junction - Data Replication Path)
Example31
(Database Replication - Monitor Replication Status)
(Database Replication - Administrate Replication)
(Database Replication - Handle Local Updates)
(Database Replication - Handle Remote Updates)
(Administrate Replication - Handle Local Updates)
(Administrate Replication - Handle Remote Updates)
(Administrate Replication - Monitor Replication Status)
(Database Replication - Database Update Replication)
(Database Update Replication - Replicate Remote Data)
(Database Update - Replicate Remote Data)
Example32
(Travel Insurance Database - Web Archive)
(Web Archive - Database Access Java Archive)
(Web Archive - Business Logic Java Archive)
(Web Archive - Travel Website)
(Travel Insurance Database - Travel Insurance Quotation)
(Purchase Application Web Archive - Web Archive)
(Quotation Application Web Archive - Web Archive)
Example33
(Assembly Line - Pre-Assembled Circuit Board)
(Assembly Line - Internal Antenna)
(Assembly Line - Plastic Case)
(Assembly Line - Vehicle Telematics Appliance)
(Manufacturing Plant - Assembly Line)
( - Vehicle Telematics Appliance)
( - Vehicle Telematics Appliance)
(Manufacturing Plant - Overseas Shipping)
(National Distribution Center - Overseas Shipping)
(National Distribution Center - Local Trucking)
(Local Distribution Center - Local Trucking)
(Manufacturing Plant - National Distribution Center)
(National Distribution Center - Local Distribution Center)
(Overseas Shipping - Junction)
(Local Trucking - Junction)
(Junction - Intermodel Freight)
Example34
(Register - Customer Information)
(CRM System - Customer Data)
(Database Management - Customer Database Tables)
(Customer - Insurant)
(ArchiSurance - Insurer)
(Insurer - Process Claim (Handle Claim))
(Blade System - Database Management System)
(Blade System - Application Server)
(Database Management System - Database Access Java Archive)
(Application Server - Financial Application Web Archive)
(Process Claim (Handle Claim) - Register)
(Process Claim (Handle Claim) - Accept)
(Process Claim (Handle Claim) - Adjusticate (Validate / Valuate))
(Process Claim (Handle Claim) - Payment (Pay))
(Register - Claims Registration)
(Accept - Claims Acceptance)
(Payment (Pay) - Claims Payment)
(Customer Data Management - Customer Data Management)
(Financial Application - Payment Processing)
(CRM System - Customer Data Management)
(Customer Data - Customer Information)
(Customer Database Tables - Customer Data)
(Database Access Java Archive - CRM System)
(Financial Application Web Archive - Financial Application)
(Application Server - Application Hosting)
(Database Management System - Database Management)
(Claims Registration - Insurant)
(Claims Acceptance - Insurant)
(Claims Payment - Insurant)
(Customer Data Management - Register)
(Payment Processing - Payment (Pay))
(Database Management - CRM System)
(Application Hosting - Financial Application)
(Application Hosting - CRM System)
(Register - Accept)
(Accept - Adjusticate (Validate / Valuate))
(Adjusticate (Validate / Valuate) - Payment (Pay))
Example35
(Program Approved - Program Brief)
(Architecture And Planning - Program Brief)
(Application Services Layer Development - Roadmap)
(Business Services Development - Services Platform)
(Knowledge Of How To Address Customer Needs - Baseline)
(Knowledge Of How To Address Customer Needs - Strategic Plan Complete)
(Programmatic Internet Access to Core Systems and Data - Strategic Plan Complete)
(Programmatic Internet Access to Core Systems and Data - Application Services Layer In Place)
(Consumer Internet and Mobile Access to Insurance Services - Application Services Layer In Place)
(Consumer Internet and Mobile Access to Insurance Services - Next-Generation Services In Place)
(Next Generation Services Program - Architecture And Planning)
(Next Generation Services Program - Application Services Layer Development)
(Next Generation Services Program - Business Services Development)
(Business Plan - Junction)
(Architecture - Junction)
(Roadmap - Junction)
(Junction - Strategic Plan Complete)
(Services Platform - Application Services Layer In Place)
(Business Services - Next-Generation Services In Place)
(Architecture And Planning - Business Plan)
(Architecture And Planning - Architecture)
(Architecture And Planning - Roadmap)
(Application Services Layer Development - Services Platform)
(Business Services Development - Business Services)
(Baseline - Strategic Plan Complete)
(Strategic Plan Complete - Application Services Layer In Place)
(Application Services Layer In Place - Next-Generation Services In Place)
(Architecture And Planning - Application Services Layer Development)
(Application Services Layer Development - Business Services Development)
(Program Approved - Architecture And Planning)
(Business Services Development - Program Complete)
Example36
(Inadequate Safety Procedures - Work-Related Safety Accident)
(Compensation Claims For Injuries Unacceptable - Employee Submits Compensation Claim For Injures)
(Redue Exposure to Compensation Claims - Compensation Claims For Injuries Unacceptable)
(Equipment Not Resistent to Tornado Damage - Tornado Hits Factory)
(Inacceptable Cost to Repair Damage - Tornado Damage to Plant and Equipment)
(Reduce Exposure to Tornado Damage - Inacceptable Cost to Repair Damage)
(Implement Safety Procedures - Redue Exposure to Compensation Claims)
(Improve Structural Integrity of the Building - Reduce Exposure to Tornado Damage)
(Work-Related Safety Accident - Employee Submits Compensation Claim For Injures)
(Tornado Hits Factory - Tornado Damage to Plant and Equipment)
Example39
(Financial Application - Payment Service)
(Financial Application - Billing Service)
(Financial Application - Accounting Service)
Ex41-Ex60
Example45
(Paris Office - R&D Department)
(London Office - Sales Department)
(R&D Department - Product Development)
(Sales Department - Sales)
(Development Service - Sales Service)
(Product Development - Sales Service)
(R&D Department - Sales)
(Paris Office - Sales)
(Paris Office - London Office)
(R&D Department - Sales Service)
(Product Development - Development Service)
(Sales - Sales Service)
Example47
(Sales Department - Selling)
(Financial Department - Invoicing)
(Shipping Department - Shipping)
(Invoicing - Billing)
(Invoicing - Payment (Pay))
(Selling - Invoicing)
(Invoicing - Shipping)
(Sales Department - Billing)
(Sales Department - Shipping)
Example48
(Suite - Front-end)
(Suite - Back-end)
(Database Hosting - Suite)
(Website Hosting - Suite)
(Website Hosting - Back-end)
(Website Hosting - Front-end)
(Database Hosting - Back-end)
(Database Hosting - Front-end)
Example53
(Project - Project Planning)
(IT Project - Software Documentation)
(IT Project - Project Planning)
(Project Team - Project Manager)
(IT Project Team - Project Manager)
(Project Team - Project)
(IT Project Team - IT Project)
(IT Project Team - Project)
(IT Project Team - Project Team)
(IT Project - Project)
Viewpoints01-13
VP01
(ArchiSurance - Back Office)
(ArchiSurance - Product Development)
(ArchiSurance - HRM)
(ArchiSurance - Document Processing SSC)
(ArchiSurance - Front Office)
(ArchiSurance - Finance)
(Front Office - Customer Relations)
(Front Office - Intermediary Relations)
(Back Office - Legal Aid)
(Back Office - Car)
(Back Office - Home & Away)
VP02
(Application Component B - Data Object A)
(Application Component C - Data Object B)
(Application Collaboration A - Application Component B)
(Application Collaboration A - Application Component C)
(Application Collaboration A - Application Interface A)
(Application Interface A - Application Component A)
VP03-1
(Customer - Customer File)
(Insurance Policy - Insurance Request)
(Insurance Policy - Damage Claim)
(Customer File - Insurance Policy)
(Customer File - Insurance Request)
(Customer File - Damage Claim)
(Customer File Data - Customer File)
(Insurance Request Data - Insurance Request)
(Damage Claim Data - Damage Claim)
(Claim Form - Damage Claim)
(Insurance Policy Data - Legal Aid Insurance Policy)
(Insurance Policy Data - Liability Insurance Policy)
(Insurance Policy Data - Home Insurance Policy)
(Insurance Policy Data - Car Insurance Policy)
(Insurance Policy Data - Travel Insurance Policy)
(Travel Insurance Policy - Insurance Policy)
(Car Insurance Policy - Insurance Policy)
(Home Insurance Policy - Insurance Policy)
(Liability Insurance Policy - Insurance Policy)
(Legal Aid Insurance Policy - Insurance Policy)
VP03-2
(Business Object B - Business Object A)
(Meaning A - Business Object A)
(Artifact A - Data Object C)
(Artifact A - Data Object D)
(Artifact B - Data Object E)
(Data Object A - Data Object D)
(Data Object A - Data Object E)
(Data Object A - Data Object C)
(Representation A - Business Object A)
(Data Object A - Business Object A)
(Data Object B - Business Object B)
VP04-1
(ArchiSurance LAN - PRO-FIT LAN)
(ArchiSurance LAN - Home & Away LAN)
(Home & Away LAN - Data Acquisition Gateway)
(Home & Away LAN - FO Web Hosting Server)
(Home & Away LAN - FO General-Purpose Server)
(Home & Away LAN - ArchiSurance General-Purpose Server Cluster)
(Home & Away LAN - Document Management Back-up Server)
(PRO-FIT LAN - ArchiSurance Back-up Server Cluster)
(PRO-FIT LAN - Document Management Server)
(PRO-FIT Headquarters - PRO-FIT LAN)
(Home & Away Headquarters - Home & Away LAN)
(Home & Away Headquarters - Data Acquisition Gateway)
(PRO-FIT Headquarters - Shared Service Center)
(Home & Away Headquarters - Front Office)
(Home & Away Headquarters - Homeowner's & Travel Back Office)
(Front Office - FO Web Hosting Server)
(Front Office - FO General-Purpose Server)
(Homeowner's & Travel Back Office - ArchiSurance General-Purpose Server Cluster)
(Homeowner's & Travel Back Office - Document Management Back-up Server)
(Shared Service Center - ArchiSurance Back-up Server Cluster)
(Shared Service Center - Document Management Server)
(FO General-Purpose Server - General CRM System)
(ArchiSurance Back-up Server Cluster - ArchiSurance Back Office Suite)
(Document Management Server - Document Management System)
(FO Web Hosting Server - Web Portal)
(FO General-Purpose Server - Call Center Application)
(Document Management Back-up Server - Document Management System)
(ArchiSurance General-Purpose Server Cluster - ArchiSurance Back Office Suite)
VP04-2
(Technology Collaboration A.2.1 - Artifact A)
(Technology Collaboration A.2.2 - Artifact B)
(Communication Network A.1 - Node A.1)
(Communication Network A.1 - Node A.3)
(Communication Network A.1 - Node A.2)
(Communication Network A.1 - Device A)
(Device A - Communication Network A)
(Device B - Communication Network A)
(Communication Network B.1 - Device B)
(Communication Network B.1 - Node B.1)
(Communication Network B.1 - Node B.2)
(Location A - Node A.3)
(Location A - Artifact B)
(Location A - Artifact A)
(Location A - Node A.1)
(Location A - Communication Network A.1)
(Location A - Device A)
(Location A - Node A.2)
(Location A - Technology Collaboration A.2.1)
(Location A - Technology Collaboration A.2.2)
(Location B - Device B)
(Location B - Communication Network B.1)
(Location B - Node B.1)
(Location B - Node B.2)
(Node A.1 - Technology Service A)
(Node A.3 - Technology Service B)
(Node B.1 - Technology Service D)
(Node B.2 - Technology Service D)
(Device A - Technology Service C)
(Communication Network A - Technology Service C)
(Device B - Technology Service C)
(Node A.2 - Technology Collaboration A.2.2)
(Node A.2 - Technology Collaboration A.2.1)
VP05-1
(Client - Insurant)
(External Roles and Actors - Client)
(External Roles and Actors - Insurant)
(External Business Services - Claims Registration)
(External Business Services - Customer Information)
(External Business Services - Claims Payment)
(Business Processes and Internal Actors / Roles - Process Claim (Handle Claim))
(Business Processes and Internal Actors / Roles - ArchiSurance)
(Business Processes and Internal Actors / Roles - Insurer)
(External Application Services - Customer Data Modification)
(External Application Services - Insurance Application)
(External Application Services - Premium Payment)
(Application Components and Internal Services - Policy Data Management)
(Application Components and Internal Services - Claims InfoServ (Information Service))
(Application Components and Internal Services - CRM System)
(Application Components and Internal Services - Financial Application)
(Application Components and Internal Services - CIS)
(External Infrastructure Services - Customer File Service)
(External Infrastructure Services - Claim Files Service)
(Mainframe - CICS)
(Mainframe - DBMS)
(Mainframe - Message Queuing)
(Unix Server Farm - Unix Server 1)
(Unix Server Farm - Unix Server 2)
(Infrastructure - NAS File Server)
(Infrastructure - Mainframe)
(Infrastructure - Unix Server Farm)
(Accept - Customer Information)
(CRM System - Insurance Application)
(Policy Data Management - Customer Data Modification)
(Financial Application - Premium Payment)
(CRM System - CIS)
(Policy Data Management - Claims InfoServ (Information Service))
(NAS File Server - Customer File Service)
(Mainframe - Claim Files Service)
(Customer Information - Insurant)
(Insurance Application - Register)
(Customer Data Modification - Register)
(Premium Payment - Payment (Pay))
(CIS - Policy Data Management)
(Claims InfoServ (Information Service) - Financial Application)
(Claim Files Service - CRM System)
(Claim Files Service - Policy Data Management)
(Customer File Service - Financial Application)
(Customer File Service - Policy Data Management)
VP05-2
(Node B - Technology Service C)
(Node B - Technology Service B)
(Node A - Technology Service A)
(Business Actor A - Business Role A)
(Node A - System Software A.1)
(Node A - System Software A.2)
(Node B - System Software B.1)
(Node B - System Software B.2)
(Technology - Node A)
(Technology - Node B)
(Technology Services - Technology Service B)
(Technology Services - Technology Service A)
(Technology Services - Technology Service C)
(Application Components - Application Component D)
(Application Components - Application Component B)
(Application Components - Application Component C)
(Application Components - Application Component A)
(Application Services - Application Service B)
(Application Services - Application Service A)
(1 Business Process - 1.1 Business Process)
(1 Business Process - 1.4 Business Process)
(1 Business Process - 1.3 Business Process)
(1 Business Process - 1.2 Business Process)
(Business Processes - 1 Business Process)
(Business Services - Business Service B)
(Business Services - Business Service C)
(Business Services - Business Service A)
(Actors and Roles - Business Role A)
(Actors and Roles - Business Actor A)
(Application Component A - Application Service A)
(Application Component B - Application Service A)
(Application Component C - Application Service B)
(Application Component D - Application Service B)
(1.1 Business Process - Business Service A)
(1.2 Business Process - Business Service B)
(1.3 Business Process - Business Service B)
(1.4 Business Process - Business Service C)
(Technology Service A - Application Component A)
(Technology Service A - Application Component B)
(Technology Service B - Application Component C)
(Technology Service C - Application Component D)
(Application Service A - 1.2 Business Process)
(Application Service B - 1.3 Business Process)
(Application Service B - 1.4 Business Process)
(Business Service A - Business Role A)
(Business Service B - Business Role A)
(Business Service C - Business Role A)
(1.1 Business Process - 1.2 Business Process)
(1.2 Business Process - 1.3 Business Process)
(1.3 Business Process - 1.4 Business Process)
VP06-1
(Local Distribution Center - Vehicle Telematics Appliance)
(National Distribution Center - Vehicle Telematics Appliance)
(Manufacturing Plant - Vehicle Telematics Appliance)
VP06-2
(Facility B - Material A)
(Device A - Node A)
(Node A - Communication Network VP6-2)
(Equipment A - Communication Network VP6-2)
(Material A - Equipment A)
(Material A - Distribution Network A)
(Distribution Network A - Facility 1)
(Location A - Communication Network VP6-2)
(Location A - Facility A)
(Location A - Facility B)
(Facility A - Node A)
(Facility A - Device A)
(Facility B - Equipment A)
(Location B - Facility 1)
(Location A - Distribution Network A)
VP07-1
(Insurance - Customer Information)
(Insurance - Claims Registration)
(Insurance - Claims Payment)
(Insurance - Premium Payment)
(Insurance - Customer Data Modification)
(Insurance - Insurance Policy)
(Car Insurance - Damage Assessment)
(Insurance - Customer)
(Car Insurance - Insurance)
VP07-2
(Product A - Application Service A)
(Product A - Application Service B)
(Product A - Contract A)
(Product A - Contract B)
(Product A - Business Service A)
(Product A - Business Service B)
(Product A - Business Service C)
(Product A - Value A)
(Product A - Value B)
(Product A - Business Interface A)
(Product A - Business Interface B)
(Product A - Business Interface C)
(Business Interface A - Business Actor A)
(Business Interface B - Business Actor B)
(Business Interface C - Business Actor C)
VP08-1
(CRM System - Customer Administration Service)
(Home & Away Policy Administration - Payment Service)
(Document Management System - Scanning Service)
(Document Management System - Printing Service)
(Home & Away Financial Application - Claims Administration Service)
(Scanning Service - Register)
(Customer Administration Service - Register)
(Claims Administration Service - Accept)
(Printing Service - Adjusticate (Validate / Valuate))
(Printing Service - Payment (Pay))
(Payment Service - Payment (Pay))
VP08-2
(1.1 Business Process - Business Object A)
(1.2 Business Process - Business Object B)
(1.3 Business Process - Business Object C)
(Application Component A - Application Service C)
(Application Component B - Application Service B)
(Application Service C - 1.1 Business Process)
VP09-1
(Home & Away LAN - Financial Software)
(BIBIT LAN - BIBIT SErver)
(Home & Away LAN - Home & Away Firewall)
(Home & Away Firewall - BIBIT)
(BIBIT LAN - BIBIT Firewall)
(BIBIT Firewall - BIBIT)
(NAS File Server - Home & Away LAN)
(Unix Server Farm - Financial Software)
(Financial Software - Home & Away Financial Application)
(BIBIT SErver - Bank System)
(Bank System - Home & Away Financial Application)
VP09-2
(System Software A.1 - Technology Service A)
(System Software A.2 - Technology Service C)
(System Software A.1 - Technology Service C)
(System Software A.2 - Technology Service B)
(System Software A.2 - Technology Service D)
(Technology Service D - Application Component D)
VP10-1
(Close Contract - Create Contract)
(Close Contract - Insurance Application)
(Insurance Application - Customer)
(Claims Registration - Customer)
(Customer Information - Customer)
(Claims Payment - Customer)
(Insurance Application - Register)
(Claims InfoServ (Information Service) - Formalize Request)
(Contracting Service - Create Contract)
(Policy Creation Service - Check and Sign Contract)
(Formalize Request - Create Contract)
(Create Contract - Check and Sign Contract)
VP10-2
(1 Business Process - Business Role A)
(Business Event A - 1.1 Business Process)
(1.4 Business Process - Business Event B)
VP11-1
(Front Office - Call Center Application)
(Front Office - Web Portal)
(Front Office - CRM System)
(Front Office - Risk Assessment)
(Home & Away Policy Administration - Customer Data Access 1)
(Home & Away Policy Administration - Customer Data Access 2)
(Back Office - Home & Away Policy Administration)
(Back Office - Customer Data Access 1)
(Back Office - Home & Away Financial Application)
(Back Office - Customer Data Access 2)
(Call Center Application - Web Portal)
(CRM System - Web Portal)
(Risk Assessment - Web Portal)
(Home & Away Financial Application - Home & Away Policy Administration)
(Customer Data Access 1 - Risk Assessment)
(Customer Data Access 1 - Call Center Application)
VP11-2
(Location A - Application Component D)
(Location A - Application Component A)
(Location A - Application Component B)
(Location A - Application Component C)
(Location B - Application Component E)
(Location B - Application Component F)
(Location B - Application Component G)
(Location B - Application Component H)
(Location C - Application Component J)
(Location C - Application Component I)
(Application Component A - Application Component B)
(Application Component C - Application Component B)
(Application Component A - Application Component C)
(Application Component A - Application Component D)
(Application Component C - Application Component D)
(Application Component C - Application Component E)
(Application Component B - Application Component F)
(Application Component G - Application Component F)
(Application Component E - Application Component G)
(Application Component E - Application Component H)
(Application Component G - Application Component H)
(Application Component F - Application Component H)
(Application Component D - Application Component I)
(Application Component H - Application Component I)
(Application Component H - Application Component J)
(Application Component I - Application Component J)
VP12-1
(Process Claim (Handle Claim) - Claims Registration)
(Process Claim (Handle Claim) - Claims Payment)
(Collect Premium - Premium Payment)
(Inform Customer - Customer Information)
(Premium Payment - Customer)
(Process Claim (Handle Claim) - Inform Customer)
(Inform Customer - Collect Premium)
VP12-2
(Business Service A - Business Actor A)
(Business Service B - Business Actor A)
(Business Service B - Business Actor B)
(Business Service C - Business Actor B)
VP13-1
(Mainframe - Message Queuing)
(Mainframe - DBMS)
(DBMS - Data Access Service)
(Message Queuing - Messaging Service)
(Messaging Service - Home & Away Policy Administration)
(Messaging Service - Home & Away Financial Application)
(Messaging Service - Car Insurance Application)
(Data Access Service - Home & Away Policy Administration)
(Data Access Service - Car Insurance Application)
(Data Access Service - Legal Aid Back-Office System)
VP13-2
(Communication Network A - Node A)
(Communication Network B - Node B)
(Communication Network B - Node C)
(Communication Network B - Node D)
(Communication Network C - Node E)
(Communication Network C - Node F)
(Plateau A - Node A)
(Plateau A - Communication Network A)
(Plateau A - Device A)
(Plateau A - Device B)
(Plateau B - Node B)
(Plateau B - Node C)
(Plateau B - Node D)
(Plateau B - Communication Network B)
(Plateau C - Node F)
(Plateau C - Node E)
(Plateau C - Communication Network C)
Viewpoints14-27
VP14-1
(Stakeholder Satisfaction - Profitability)
(Sales Target - Board)
(Stakeholder Satisfaction - Board)
(Customer Satisfaction - Board)
(Customer Satisfaction - Customer)
(Product Portfolio - Customer)
(Price - Customer)
VP14-2
(Driver A - Assessment A)
(Driver A - Assessment B)
(Driver A - Assessment C)
(Assessment A - Goal A)
(Assessment B - Goal A)
(Assessment C - Goal B)
(Stakeholder A - Driver A)
(Outcome A - Goal A)
VP15-1
(Reduce Workload of Employee - Reduce Manual Work)
(Reduce Workload of Employee - Reduce Interaction with Customer)
(Systems Should be Customer Facing - Reduce Manual Work)
(Systems Should be Customer Facing - Reduce Interaction with Customer)
(Provide On-line Portfolio Service - Systems Should be Customer Facing)
VP15-2
(Goal A - Goal A.1)
(Goal A - Goal A.2)
(Goal B - Goal A)
(Constraint 1.1 - Principle One)
(Outcome 1 - Goal A.1)
(Outcome 1 - Goal A.2)
(Principle One - Outcome 1)
(Requirement 1.0 - Principle One)
VP16-1
(Assign Personal Assistant - Reduce Interaction with Customer)
(Provide On-line Portfolio Service - Increase Customer Satisfaction)
(Assign Personal Assistant - Increase Customer Satisfaction)
(Assign Personal Assistant - Systems Should be Customer Facing)
(Provide On-line Portfolio Service - Systems Should be Customer Facing)
(Assign Personal Assistant - Improve Portfolio Management)
(Provide On-line Portfolio Service - Improve Portfolio Management)
VP16-2
(Data is an Asset - Lean Architecture)
(Scalability - Lean Architecture)
(Portability - Lean Architecture)
(Usage of common, integration platform (e.g. ESB) - Integration Readiness)
(Include analysis and development of software architecture into agile processses - Architecture Governance)
(Establish processes that ensure application of agile techniques to software architecture - Architecture Governance)
(Establish processes to esnure analysis of existing software before new development - Architecture Governance)
(Establish procedure to preperly identify architecture decisions - Architecture Governance)
(Establish procedures to continuously manage technical debt - Architecture Governance)
(Establish processes to ensure properly design of the architecture - Architecture Governance)
(Establish processes to esnure analysis of existing software before new development - Components Reusability)
(Create service repository - Components Reusability)
(Include analysis and development of software architecture into agile processses - Lean Architecture)
(Establish processes that ensure application of agile techniques to software architecture - Lean Architecture)
(Refactor existing systems to achieve proper grain - Lean Architecture)
(Components Reusability - Lean Architecture)
VP17-1
(Store data only once - Data consistency)
VP17-2
(Goal A - Goal A.3)
(Principle A - Goal A.1)
(Principle B - Goal A.2)
(Principle C - Goal A.2)
(Principle C - Goal A.3)
VP18-1
(Policy Administration Services - Support for Policy Administration)
(Financial Services - Support for Financial Transaction)
(CRM Data Access - CRM Data Should be Maintained Centrally)
(ArchiSurance Back Office Suite - Policy Administration Services)
(ArchiSurance Back Office Suite - Financial Services)
(General CRM System - CRM Data Access)
(ArchiSurance Back Office Suite - ArchiSurance Back Office Suite)
(General CRM System - General CRM System)
(Policy Administration Services - Process Claim (Handle Claim))
(Financial Services - Process Claim (Handle Claim))
(CRM Data Access - Process Claim (Handle Claim))
(CRM Data Access - ArchiSurance Back Office Suite)
VP18-2
(1 Business Process - Business Object A)
(Application Component A - Business Object A)
(Constraint A - Goal B)
(Business Service A - Constraint A)
(Requirement A - Goal A)
(Requirement B - Goal B)
(Requirement A - Goal B)
(Business Service A - Requirement A)
(Application Service A - Requirement B)
(1 Business Process - Business Service A)
VP19-1
(Improve Portfolio Management - Chief Exectuive Officer (CEO))
(Reduce Interaction with Customer - Chief Financial Officer (CFO))
(Reduce Manual Work - Chief Financial Officer (CFO))
VP19-2
(Goal B - Assessment A)
(Value A - Driver A)
(Meaning A - Driver A)
VP20-1
(Digital Customer Intimacy Strategy - Detailed Insights in Customer Behavior)
(Digital Customer Intimacy Strategy - Excellent Online Customer Interaction)
(Digital Customer Management - Junction)
(Data-Driven Insurance - Junction)
(Junction - Digital Customer Intimacy Strategy)
(Data-Driven Insurance - Detailed Insights in Customer Behavior)
(Digital Customer Management - Excellent Online Customer Interaction)
VP20-2
(Resource A - Capability A)
(Resource B - Capability A)
(Course of Action A - Outcome A)
(Capability A - Course of Action A)
VP21-1
(Business Management - Risk & Compliance Management)
(Business Management - Strategic Management)
(Business Management - Fiscal & Accounting Management)
(Business Management - Performance Management)
(Business Support - Office Management)
(Business Support - Facility Management)
(Business Support - IT Management & Operations)
(Business Support - Process Management)
(Business Support - HR Management)
(Business Support - Operational Development)
VP21-2
(Capability A - Capability A.1)
(Capability A - Capability A.2)
(Capability A - Capability A.3)
(Capability A.1 - Capability A.1.1)
(Capability A.1 - Capability A.1.2)
(Capability A.1 - Capability A.1.3)
(Capability A.2 - Capability A.2.1)
(Capability A.2 - Capability A.2.2)
(Capability A.2 - Capability A.2.3)
(Capability A.3 - Capability A.3.1)
(Capability A.3 - Capability A.3.2)
(Capability A.3 - Capability A.3.3)
(Capability B - Capability B.1)
(Capability B - Capability B.2)
(Capability B - Capability B.3)
(Capability C - Capability C.1)
(Capability C - Capability C.2)
(Capability C - Capability C.3)
(Capability B.1 - Capability B.1.1)
(Capability B.1 - Capability B.1.2)
(Capability B.1 - Capability B.1.3)
(Capability B.2 - Capability B.2.1)
(Capability B.2 - Capability B.2.2)
(Capability B.2 - Capability B.2.3)
(Capability B.3 - Capability B.3.1)
(Capability B.3 - Capability B.3.2)
(Capability B.3 - Capability B.3.3)
(Capability C.1 - Capability C.1.1)
(Capability C.1 - Capability C.1.2)
(Capability C.1 - Capability C.1.3)
(Capability C.2 - Capability C.2.1)
(Capability C.2 - Capability C.2.2)
(Capability C.2 - Capability C.2.3)
(Capability C.3 - Capability C.3.1)
(Capability C.3 - Capability C.3.2)
(Capability C.3 - Capability C.3.3)
VP22-2
(Value Stream A - Value Stream A.1)
(Value Stream A - Value Stream A.3)
(Value Stream A - Value Stream A.2)
(Value Stream A.1 - Value Stream A.2)
(Value Stream A.2 - Value Stream A.3)
(Value Stream A - Outcome A)
(Stakeholder A - Outcome A)
(Value Stream A - Requirement A)
(Capability A - Value Stream A.1)
(Capability B - Value Stream A.2)
(Capability C - Value Stream A.3)
VP23-1
(Policy Administration Services - Personnel Costs Reduced by 10%)
(CRM Data Access - Maintenance Costs Reduced by 5%)
(Financial Services - Personnel Costs Reduced by 10%)
VP23-2
(Application Component A - Data Object A)
(Value A - Resource A)
(Outcome A - Value A)
(Meaning A - Data Object A)
(Application Service A - Capability A)
VP24-1
(Enterprise-wide CRM Automation - Customer Care)
(Social Media Competency - Digital Channel Managemnet)
(Social Media Apps - Digital Channel Managemnet)
(Integrated Back Office Automation - Claim Management)
(Data Sources - Data Acquisition)
(Data Analysis Automation - Data Analysis)
(Data Analysis Competency - Data Analysis)
VP24-2
(Resource A - Resource A.2)
(Resource A - Resource A.1)
(Resource A - Resource A.3)
(Resource A.1 - Resource A.1.3)
(Resource A.1 - Resource A.1.1)
(Resource A.1 - Resource A.1.2)
(Resource A.2 - Resource A.2.3)
(Resource A.2 - Resource A.2.2)
(Resource A.2 - Resource A.2.1)
(Resource A.3 - Resource A.3.2)
(Resource A.3 - Resource A.3.3)
(Resource A.3 - Resource A.3.1)
VP25-1
(Team A - Project: Data Warehousing and BI)
(Team B - Project: Back Office System Integration)
(Team C - Project: CRM System Integration)
(Project: Back Office System Integration - Work Package: Phasing out Legacy)
(Project: Back Office System Integration - Work Package: Hardware)
(Project: Back Office System Integration - Work Package: Software Modification)
VP25-2
(Business Role A - Implementation Event A)
(Business Role A - Work Package A)
(Implementation Event A - Work Package A)
VP26-1
(Baseline: CRM, Back Office and Data Warehouse Current - Junction)
(Junction - Transition A: One Enteprise-Wide CRM System with Baseline Back-Office System)
(Junction - Transition B: Standard Back-Office Suite with Baseline CRM Systems)
(Transition A: One Enteprise-Wide CRM System with Baseline Back-Office System - Junction)
(Transition B: Standard Back-Office Suite with Baseline CRM Systems - Junction)
(Junction - Transition C: One Enterprise-Wide CRM System with Standard Back-Office System)
(Transition C: One Enterprise-Wide CRM System with Standard Back-Office System - Target: CRM, Back Office and Data Warehouse in Plan)
VP26-2
(Plateau A - Gap A-to-B)
(Gap A-to-B - Plateau B)
VP27-1
(Project: Data Warehousing and BI - Data Warehousing Solution)
(Project: Data Warehousing and BI - Data Acquisition Gateway)
(Work Package: Software Modification - ArchiSurance Back Office Suite)
(Work Package: Hardware - ArchiSurance Back-up Server Cluster)
(Work Package: Hardware - ArchiSurance General-Purpose Server Cluster)
(ArchiSurance General-Purpose Server Cluster - Data Warehousing Solution)
(ArchiSurance General-Purpose Server Cluster - Home & Away Financial Application)
(Work Package: Phasing out Legacy - Home & Away Financial Application)
(Work Package: Phasing out Legacy - Auto Insurance Application)
(Work Package: Phasing out Legacy - Auto General-Purpose Server)
(Auto General-Purpose Server - Auto Insurance Application)
(Project: CRM System Integration - Legal Expense CRM System)
(FO General-Purpose Server - Legal Expense CRM System)
(FO General-Purpose Server - General CRM System)
(Project: CRM System Integration - General CRM System)
(Work Package: Phasing out Legacy - Legal Expense Back-Office System)
(Work Package: Phasing out Legacy - Legal Expense General-Purpose Server)
VP27-2
(Plateau B - Gap B-to-C)
(Gap B-to-C - Plateau C)
(Deliverable A - Plateau B)
(Deliverable B - Plateau B)
(Deliverable C - Plateau B)
Ex01-Ex20
Example01 - Grouping
Example02 - Composition - Financial Processing
Example03 - Aggregation - Customer File
Example04 - Assignment
Example05 - Realization
Example07 - Serving
Example08 - Access
Example09 - Influence
Example10 - Association
Example12 - Triggering
Example13 - Flow
Example14 - Specializations
Example15 - (And) Junction
Example16 - (Or) Juction
Example17 - Derivation form a Chain of Relationships
Example18 - Stakeholder, Driver, and Assessment
Example19 - Goal, Outcome, Principle, Requirements, and Constraint
Example20 - Meaning and Value
Ex21-Ex40
Example21 - Capability, Resource and Course of Action
Example22 - Value Stream with Capability Cross-Mapping
Example23 - Business Active Structure Elements
Example24 - Business Behavior Elements
Example25 - Business Passive Structure Elements
Example26 - Business Composite Element - Product
Example27 - Application Active Structure Elements
Example28 - Application Behavior Elements
Example29 - Application Passive Structure Elements
Example30 - Technology Active Structure Elements
Example31 - Technology Behavior Elements
Example32 - Technology Passive Structure Element - Artifact
Example33 - Physical Elements
Example34 - Cross-Layer Relationships
Example35 - Implementation and Migration Elements
Example36 - Spcializations of Business Layer and Motivation Elements
Example39 - Derivation for a China of Structural Relationships
Ex41-Ex60
Example45 - Derivation from Dynamic Relationships
Example47 - Derivation from Triggering and Structural Relationships
Example48 - Examples of Potential Derivation
Example53 - Specializations Used in Potential Derivations
Viewpoint-Sample01-13
VP01 - Organization Viewpoint Example - 1
VP01 - Organization Viewpoint Example - 2
VP02 - Application Structure Viewpoint Example
VP03 - Information Structure Viewpoint Example - 1
VP03 - Information Structure Viewpoint Example - 2
VP04 - Technology Viewpoint Example - 1
VP04 - Technology Viewpoint Example - 2
VP05 - Layered Viewpoint Example - 1
VP05 - Layered Viewpoint Example - 2
VP06 - Physical Viewpoint Example - 1
VP06 - Physical Viewpoint Example - 2
VP07 - Product Viewpoint Example - 1
VP07 - Product Viewpoint Example - 2
VP08 - Application Usage Viewpoint Example - 1
VP08 - Application Usage Viewpoint Example - 2
VP09 - Technology Usage Viewpoint Example - 1
VP09 - Technology Usage Viewpoint Example - 2
VP10 - Business Process Cooperation Viewpoint Example - 1
VP10 - Business Process Cooperation Viewpoint Example - 2
VP11 - Application Cooperation Viewpoint Example - 1
VP11 - Application Cooperation Viewpoint Example - 2
VP12 - Service Realization Viewpoint Example - 1
VP12 - Service Realization Viewpoint Example - 2
VP13 - Implementation and Deployment Viewpoint Example - 1
VP13 - Implementation and Deployment Viewpoint Example - 2
Viewpoint-Sample14-27
VP14 - Stakeholder Viewpoint Example - 1
VP14 - Stakeholder Viewpoint Example - 2
VP15 - Goal Realization Viewpoint Example - 1
VP15 - Goal Realization Viewpoint Example - 2
VP16 - Goal Contribution Viewpoint Example - 1
VP16 - Goal Contribution Viewpoint Example - 2
VP17 - Principles Viewpoint Example - 1
VP17 - Principles Viewpoint Example - 2
VP18 - Requirements Realization Viewpoint Example - 1
VP18 - Requirements Realization Viewpoint Example - 2
VP19 - Motivation Viewpoint Example - 1
VP19 - Motivation Viewpoint Example - 2
VP20 - Strategy Viewpoint Example - 1
VP20 - Strategy Viewpoint Example - 2
VP21 - Capability Map Viewpoint Example - 1
VP21 - Capability Map Viewpoint Example - 2
VP22 - Value Stream Viewpoint Example - 1
VP22 - Value Stream Viewpoint Example - 2
VP23 - Outcome Realization Viewpoint Example - 1
VP23 - Outcome Realization Viewpoint Example - 2
VP24 - Resource Map Viewpoint Example - 1
VP24 - Resource Map Viewpoint Example - 2
VP25 - Project Viewpoint Example - 1
VP25 - Project Viewpoint Example - 2
VP26 - Migration Viewpoint Example - 1
VP26 - Migration Viewpoint Example - 2
VP27 - Implementation and Migration Viewpoint Example - 1
VP27 - Implementation and Migration Viewpoint Example - 2
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